•  Return Policy
    We hope you love what you ordered! But just in case you’re not 100% satisfied, we’ve made the return process super easy.
    How long do I have before making a return, and do I have to pay for shipping?
    1.You must send back and postmark your return package within 45 days from the purchase date. No returns made after this time frame will be accepted.
    2. The first return label of each order is FREE! You must use the return label we provide (See “How do I make and use a return label?” section for details), then send back and postmark the package within 45 days from the purchase date.
    3.If you have already returned items from an order but would like to make returns for additional items , you must do so within 45 days from the purchase date. These are the two methods:
    ① You can pay 9CAD for an additional return label fee , which will be deducted from your refund.
    ② You can use your own shipping method at your own cost. Please note: we do not offer Freight To Collect (FTC) services to pick up packages.
    How do I make and use a return label?
    1.Sign into your MontrealStyles.com account.
    2.Find the order in “My Orders”, click the “Return Item” button.
    3.Select the item(s) you would like to return, indicate the reason, and choose the return method to get your Prepaid Return Label .
    4.Print the return label and securely tape it on the outside of your return package.
    5.Please drop it off at the post office you selected. (The return label we provide only works in the shipping from Canada ).
    How do I find the return label I generated?
    Find the returned order in “My Orders” → Click “Order Details” → Click “Return & Refund Record” in the top right corner → Click “View” to download.
    Can I still return items if they are worn, damaged, or have the tags removed?
    1.You can only return items that are unworn, unwashed, undamaged, have the original tags attached and the original packaging.
    2.The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, event & party supplies, DIY supplies, pet supplies and accessories (except scarves, bags, and mermaid blankets). We cannot offer refunds on cosmetic if the hygienic seal has been broken.
    3.Items with non-returnable marks and free gifts cannot be returned.
    Important Notice:
    1.Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.
    2.We do not accept returned items that we were not made aware of (make sure to create a return on our site), and we will not be responsible for sending those items back to you.
    How will I get my refund?
    1.Refunds will be processed within 7 days after we receive your package. You can choose whether the refund will be made to your MontrealStyles.com Wallet or your original form of payment.
    2.We will NOT be including the original shipping fee and shipping insurance because they are non-refundable.
    3.During high volume seasons such as Black Friday or Christmas, additional time of up to 1 week may be needed to process your refunds. We’re sorry for any inconvenience this may cause you.
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Need help?

Contact us at {email} for questions related to refunds and returns.