1. You have 14 days to decide if an item is right for you, if not, you can certainly come to us within 14 days of receipt.
2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
3. Items with non-returnable marks and free gifts can’t be returned.
4. We do not accept returned items that were sent back by you directly without checking with us first.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Montreal Styles products.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
If you wish to return the items to the nearest return address, please submit a ticket in your account, our customer service representative will get back to you within 24 hours.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Note: Due to large quantities of shipments on Black Friday, there will be a one-week delay in the return process. Please be patient and we apologize for the inconvenience.
https://montrealstyles.com may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, https://montrealstyles.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.